And that’s putting it lightly.
Despite having cancelled a domain I registered through them, they’re still sending me letters asking for payment. When a letter arrived this morning stating that they’re going to refer the case to a debt collector, I phoned them (again) to pay the £10 just to get them out of my hair. I’d Googled them when all this kicked off, and they seem to have a bad reputation for this sort of thing.
So, I phoned them, told them I’d just pay it and be done with it. But they can’t take payment over the phone now, because the account has been closed. I have to send them a cheque.
I asked if there was some misguided logic there that I was missing: I cancel the domain but they still insist that I pay, yet I can’t actually pay by conventional means because the domain is cancelled. They can’t “uncancel” the domain either.
Couple that with the fact that they use a totally separate administration system for domain cancellations (you have to visit their “cancel” subdomain), and the whole thing smells like a big con.
In summary: avoid 1&1 (or 1and1) like the plague.
I called and asked them to undo my canceled domain. They just asked for my password and the last four of my credit card on file. 1and1 has always been good to me.